Delivery & Returns

DISPATCH:

We dispatch all in-stock handles within 1 working day, with a Next Day delivery service.

In-stock orders placed by 1pm Mon-Thurs will be dispatched by the following working day (please note for Next Day Delivery this means it may be 2 days in total for your order to be delivered). Orders placed after 1pm Thurs may not be dispatched until the following Monday, however we will always do our best to dispatch on the Friday.  

Made-to-order handles will be dispatched and delivered within 5-6 weeks (stainless steel handles) or 8 weeks (black or bronze handles not in stock). The same shipping charges apply whether your handle/s are in-stock or made-to-order.

You'll receive an e-mail notification when your order has been dispatched.

DELIVERY TIMES:

UK  Price
Next day delivery (for in-stock items) From £15
EUROPE
Standard 7-10 working days  From £35
USA & CANADA
Standard 7-10 working days From £110

 

Our shipping rates reflect the actual costs of delivery, insurance & secure packaging to ensure that your order arrives in perfect condition.  

CUSTOMS & TAXES

Please note: orders being delivered outside the UK, may be subject to local country customs duty & taxes that will need to be paid by you before delivery. Do check your local guidelines to understand and account for these costs before purchasing. 

ABOUT DELIVERY

We ship via reliable courier with deliveries made 5 days a week, Mon - Fri. Your order will need to be signed for upon delivery. If no one is available to sign for it, you’ll be left a calling card with instructions on how to collect your order or to rearrange delivery.

We make every effort to achieve the timings stated above, however on very rare occasions your dispatch or delivery may be delayed. You will be notified if this instance should occur.

Returns

UK

Need to return something? No problem! Just follow these steps:

  1. Notify us at sales@pushpull.co.uk within 14 days of receiving your order if you decide you'd like to return an item or items. Please include your full name, items being returned and the order number (if available).
  2. We will respond within 1 working day to arrange a courier pick up of the item/s.
  3. We will process your refund back to your original payment method within 5 working days of the items being returned to us, following confirmation that the following conditions are met:
  • All original tags must be attached
  • All items must be returned in the same condition as they were received
  • All items must be in saleable condition

Please note: it may take 3-5 working days from processing for the refund to appear back in your account depending on your bank.

Refunds will be made in full, minus the the cost of return (the cost of return will at maximum, be the same as the original shipping charge). If the return is due to the incorrect item being sent, items that have arrived damaged or faulty, all postage costs will be reimbursed. 

EUROPE & N. AMERICA

If you'd like to make a return, please contact us at sales@pushpull.co.uk within 14 days of receiving your order with your full name, items being returned and your order number. You will be responsible for arranging return shipping (we recommend a secure method with tracking and insurance). Your return will be processed in the same way as above following successful receipt of the parcel.